Last updated: September 02, 2025
At Swopew, shipping is built around solid-wood furniture—clear to follow, heavily protected, and priced upfront. Many pieces are truly heavy; every carton uses rigid outer boards, dense foam, and corner guards. Larger panels are strapped and labeled “This Side Up.” Parcels move through trusted networks, while oversized pieces go with specialist furniture freight partners. From checkout to delivery, Swopew provides a clear price, a realistic timeline, and careful handling at every step.
Swopew also ships apparel and small lifestyle items. These go in protective mailers or compact cartons and typically move faster through parcel systems. For mixed carts (furniture + apparel), items may ship separately or from different facilities at no extra charge.
Where we ship
Swopew ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Swopew cannot deliver to P.O. Boxes, APO/FPO/DPO, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so heavy, solid-wood pieces can be handled safely.
If your location is outside the countries above, has restricted vehicle access, or involves challenging stairs/elevators, please contact Swopew before ordering so we can confirm options and any extra services.
Carriers & service levels
Depending on destination, parcel size/weight, and network capacity, Swopew uses UPS, FedEx, USPS (for select small U.S. parcels), and DHL Express for international routes to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.
Furniture / large or heavy items (e.g., solid-wood tables) may ship via LTL freight with a liftgate for curbside delivery (driveway/curb only—no in-home placement). Freight carriers typically call or text to schedule a delivery window. Shipments may be palletized and shrink-wrapped for protection.
Some high-value shipments may require an adult signature in the U.S., UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. If a signature is required, your tracking email will indicate this.
Apparel & small goods ship via parcel networks with end-to-end tracking. A signature is not required unless you request it at checkout or Swopew adds it for security.
Processing time vs. shipping time
Processing time = final quality checks, packing, and labeling before carrier pickup.
Shipping time = the in-transit window after the carrier collects your order.
Business days = Monday–Friday, U.S. public holidays excluded. International routes to UK/FR/DE/ES/IT/BE/PT/AU/CA may require additional time for customs/security inspections. Severe weather, local holidays, strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and delay delivery.
Apparel note: Apparel-only orders often clear processing quickly and may arrive sooner than the baseline windows below, depending on destination and network capacity.
Shipping times & costs (by region)
The price shown at checkout is the shipping charge paid to Swopew. We keep it straightforward with flat rates and clear free-shipping thresholds.
| Region | Countries / Coverage | Processing (business days) | Shipping (business days) | Flat rate | Free from |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 | 6–8 | $20 | $599 |
| Europe (incl. UK) | UK, France, Germany, Spain, Italy, Belgium, Portugal | 1–2 | 7–9 | $25 | $699 |
| Oceania | Australia | 1–2 | 9–10 | $30 | $799 |
Furniture specifics: Solid-wood furniture is bulky and heavy. Carriers often use dimensional weight (size as well as mass); larger tables typically require LTL freight with liftgate and cargo insurance. Multi-item orders may ship in multiple boxes to reduce the risk of damage—no extra charge for split shipments. Where helpful, cartons are grouped on one pallet to protect edges and corners. Swopew subsidizes part of the freight cost so you see reinforced packing, careful handling, and clear totals at checkout.
Apparel & small goods: Apparel-only orders (usually ≤2 kg per parcel) use discounted parcel services. When the cart qualifies, a lower apparel rate may automatically appear at checkout and override the regional flat rate above. Free-shipping thresholds apply to the order total unless a promotional offer is shown at checkout.
Taxes & duties (international orders)
For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Swopew ships DDP (Delivered Duty Paid)—import taxes, VAT/GST, and customs processing are included in your checkout total. The carrier should not collect payment on delivery. If anyone requests payment at the door, do not pay—contact Swopew and we will resolve it with the carrier.
Processing & dispatch
Most orders move into final checks & packing within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Orders placed before 2:00 PM CST usually begin processing the same business day; later orders start on the next business day.
Pre-order or made-to-order furniture ships after completion—your order confirmation will include an estimated ship-by date. If items in your cart have different lead times, Swopew may ship available items first or hold to ship together—your confirmation will state which method applies. Apparel in a mixed cart may ship first if ready.
Ship-from / staging address
2918 Aspen Dr, Abilene, TX 79601 (primary dispatch point for orders to the U.S., UK, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal).
Furniture delivery, access & assembly
To protect heavy parts and make moving easier, many furniture items ship partially disassembled. Every furniture order includes a clear, picture-based guide, and most include a basic tool (e.g., an Allen key). Typical setup time: 20–30 minutes for two adults. Please check all parts before assembly and work on a soft, clean surface to avoid scratches.
If your building has stairs, narrow corridors, limited elevator access, gated entries, or truck restrictions, please tell Swopew before shipment so we can suggest options. If you need room-of-choice delivery, stair carries, debris removal, or an exact-time appointment, let Swopew know before shipment so we can quote available upgrades (third-party services; billed separately).
Missed freight appointments, liftgate refusals, address corrections after dispatch, or re-delivery requests may incur carrier fees charged at cost.
(Apparel orders do not require assembly and deliver to your door via parcel carriers.)
Tracking your order
When an order leaves the workshop & staging area at 2918 Aspen Dr, Abilene, TX 79601, Swopew emails a shipping confirmation with your tracking number and a direct tracking link.
Tracking may take 24–72 hours to show movement—especially on international routes while customs scans are pending. Freight tracking may display “label created” until the carrier assigns the order to a local terminal. If there’s no update after 72 hours, contact Swopew so we can check with the carrier. Apparel parcels generally update faster.
If something goes wrong
Please inspect your package immediately upon delivery.
If an item arrives damaged, contact Swopew within 72 hours of delivery with your order number and clear photos or a short video showing the outer box, inner packing, and affected areas. When possible, note visible damage with the driver and retain all packaging until next steps are confirmed.
For minor cosmetic issues on furniture, Swopew can often send a replacement part or touch-up kit promptly.
If a parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to Swopew. Once the carrier confirms loss, Swopew will send a replacement at no extra cost or issue a full refund.
Refused deliveries or undeliverable orders (e.g., repeated missed appointments or incorrect addresses) may be returned by the carrier. Swopew can re-ship after the address is confirmed and any return/storage/re-delivery fees are paid at cost.
Order changes & cancellations
You may cancel an order that has not entered processing or has not shipped—please tell Swopew as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, please see our Return & Refund Policy.
For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, cancellation is not available once the shipment has cleared customs. Need to change the address? Contact Swopew before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.
Warranty, returns & what this page covers
This page covers shipping only. For returns, exchanges, or warranty coverage (for furniture and apparel), please see Swopew’s Return & Refund Policy and Warranty pages for eligibility, timelines, and who pays return shipping in each case.
Questions or support.
Address: 2918 Aspen Dr, Abilene, TX 79601
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
